Are you an Eligible Customer?
Visit our Become a Customer page to learn more about eligibility, how to become a Corcraft customer, and how to register as a user in our Customer Portal.
To reach your sales representative, please see our complete list of sales representatives on this website. You can also reach our sales unit by calling 518- or 800-436-6321, extension 2605.
After purchasing from Corcraft, you will receive an order acknowledgment, which includes the following information:
- Ship-to address
- Sold-to (bill-to) address
- Item code of product(s)
- Description of product(s)
- Approximate ship dates
- Order total
The acknowledgement is a critical document that must be checked to confirm that we have the proper order information. Retain this document because it has key facts that will help us resolve any problems. A packing list will arrive with the actual delivery. Please keep this paperwork.
Ordering Products Offline
If a product(s) is not available to purchase through our Customer Portal, you can send a purchase order or a credit card ordering form to the [email protected] mailbox.
Shipping & Handling
Shipping and handling is free for web orders.
Out of state shipping charges are based on standard common carrier freight rates for the level of service desired. Please contact our Shipping Department at or 518- or 800-436-6321, extension 2672 or 2426 for more details.
Corcraft offers the following delivery services:
Dock Delivery: Your shipment is placed on your shipping dock.
Inside Delivery: Delivered to place of use, but not unpacked or set up.
Inside Delivery & Setup/Set in Use: Delivered to place of use, uncrated, set in place, and crating/packaging removed. This service does not apply to products that require significant assembly, i.e. industrial shelving, installed lockers. Charges for assembly or installation may require separate quotes.
Some products, such as products over 250 pounds or 96 inches in any direction, present special delivery challenges. This is especially true when a product has to be delivered above the ground level floor and there is no elevator. These conditions must be noted as special instructions, and you may be subject to charges over and above inside delivery charges. Inside Delivery & Setup/Set in Use prices include carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need product moved up additional flights, additional charges apply. Each additional flight will result in a charge of $2.00 per step per item, and must be included on your order.
Before accepting delivery, you must examine the shipment carefully. If there is an issue, you can refuse delivery and another product will be shipped to you. If you accept delivery, you must file a claim immediately. Use our File a Complaint form.
Receiving personnel who sign Corcraft shipping documents are thereby confirming acceptance of the items and quantities shipped on your organization's behalf.
Contact Order Services by calling 518- or 800-436-6321, extension 2620 or emailing [email protected].
For billing questions, please call 518- or 800-436-6321, extension 2444 or email [email protected].
Our primary goal is to satisfy our customers. If you have questions regarding warranties or if you have a problem with one of our products, please use our Contact Us form. You can also call Order Services at 518- or 800-436-6321, extension 2620 or email [email protected].
You may return Corcraft products for the following reasons:
- Damage that occurs during shipment: You must file a complaint within 14 business days. Please use our File a Complaint form.
- Order errors or other non-damage issues: Depending on the circumstances, returned orders that are not Corcraft's fault are subject to restocking charges.
Standard product restocking charge: 20%
Non-standard product or large-quantity restocking charge: 50%
Returned products must be unused, and they must be in Corcraft's original packaging. Information on returning items is available upon request. Use our Contact Us form, call Order Services at 518- or 800-436-6321, extension 2620 or email [email protected].
Please have the following facts when calling or emailing us:
- Original purchase order number (if applicable)
- Corcraft order number (starts with "CO")
- Your account number
- Any other facts
You must send Order Services a cancellation notice no later than 10 working days after the order date. Orders that are not accepted or orders returned from delivery without a formal cancellation are subject to restocking charges.
Fabric & Color Samples
To receive samples of fabrics or our metal, plastic or other product colors, please fill out our Request Literature/Samples form.
Some replacement parts are available. Please contact Order Services by using our Contact Us form. You can also call 518- or 800-436-6321, extension 2620 or email [email protected].
Prices are subject to change without notice, and some products and delivery services may require additional charges. Corcraft prices, to the best of our knowledge, represent fair market value when compared to similar products available commercially. Corcraft reviews prices in this context regularly.