Ordering Info Hero

Ordering Info

Are you an Eligible Customer?

Visit our Become a Customer page to learn whether you can purchase from us, how to become a Corcraft customer, and how to register as a user in our Customer Portal. 

Ordering Products Offline

If a product(s) is not available to purchase through our Customer Portal, you can send a purchase order or a credit card ordering form to the [email protected] mailbox. 

Shipping & Handling

Shipping and handling is free for web orders.

 

Out of state shipping charges are based on standard common carrier freight rates for the level of service desired. Please contact our Shipping Department at 518- or 800-436-6321, extension 2672 or 2426 for more details.

Delivery

Corcraft offers the following delivery services:

 

  1. Dock Delivery: Your shipment is placed on your shipping dock.
  2. Inside Delivery: Delivered to place of use, but not unpacked or set up.
  3. Inside Delivery & Setup/Set in Use: Delivered to place of use, uncrated, set in place, and crating/packaging removed. This service does not apply to products that require difficult assembly, i.e. industrial shelving, installed lockers. Charges for assembly or installation may require separate quotes.

     

Corcraft staff cannot carry product up or down stairs. The elevator, sidewalk, doorways, hallways, etc. must be large enough for staff to move packaged items to the end location.

 

Before accepting delivery, you must examine the shipment carefully. If there is an issue, you can refuse delivery and another product will be shipped to you. If you accept delivery, you must file a claim right away. Use our File a Complaint form.

 

Receiving personnel who sign Corcraft shipping documents are thereby confirming acceptance of the items and quantities shipped on your behalf.

 

Contact Order Services by calling 518- or 800-436-6321, extension 2620 or emailing [email protected].

Billing

For billing questions, please call 518- or 800-436-6321, extension 2444 or email [email protected].

Warranties

Our primary goal is to satisfy our customers. If you have questions regarding warranties or if you have a problem with one of our products, please use our Contact Us form. You can also call Order Services at 518- or 800-436-6321, extension 2620 or email [email protected].

Customer Returns

You may return Corcraft products for the following reasons:

 

  1. Damage that occurs during shipment: You must file a complaint within 14 business days. Please use our File a Complaint form.
  2. Order errors or other non-damage issues: Depending on the reason, returned orders that are not Corcraft's fault are subject to restocking charges.

 

Standard product restocking charge: 20%
Non-standard product or large quantity restocking charge: 50%

 

Returned products must be unused, and they must be in Corcraft's original packaging. Information on returning items is available upon request. Use our Contact Us form, call Order Services at 518- or 800-436-6321, extension 2620 or email [email protected].

Please have the following facts when calling or emailing us:

  • Purchase order number (if applicable)
  • Corcraft order number (starts with "CO")
  • Your account number
  • Any other facts

 

You must send Order Services a cancellation notice no later than 10 working days after the order date. Orders that are not accepted or orders returned from delivery without a formal cancellation are subject to restocking charges.

Fabric & Color Samples

To receive samples of fabrics or our metal, plastic or other product colors, please fill out our Request Literature/Samples form.

Replacement Parts

Some replacement parts are available. Please contact Order Services by using our Contact Us form. You can also call 518- or 800-436-6321, extension 2620 or email [email protected].

Pricing

Prices are subject to change without notice, and some products and delivery services may require additional charges. Corcraft prices, to the best of our knowledge, represent fair market value when compared to similar products available commercially. Corcraft reviews prices in this context regularly.